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Key pick up

With the booking confirmation you receive the address of the holiday home you have rented as well as information about where to pick up the key. Normally the key is to be picked up at the house or close by. In those cases where it is the owner of the house or his representative who hands over the key, you will be asked to present your rental agreement. More often than not electricity, water and other charges are included in the rental amount. Where this is not the case you will also receive an electricity-envelope on which the meter readings of all consumption dependant expenses are to be noted upon arrival as well as departure.

Deposit

In some cases, i.e. where this is stated in the description of your holiday home, you will be asked to put down a deposit upon picking up the key, acting as security for the return of the key and the handing back of the house in the same condition as found. The size of the deposit is stated in the description of the house.

Arrival at your holiday home

You can not expect your holiday home to be heated upon arrival.

Reading the meters

In case of electricity etc. being charged separately please read all meters and note the readings on your electricity-envelope upon arrival at the house. This refers to eg electricity, heating and telephone meters. Please remember to read the electricity meter without decimals, i.e. note down only whole kWh. The electricity meter can usually be found on the exterior of the house.

Keep an eye on consumption

If you wish to calculate an approximation of the total expenses it is a good idea to note down consumption after the first 24 hours and then multiply the reading with the cost per kWh etc. as well as with the number of days of your stay. If you wish to save on electricity consumption reduce the use of electrical heating, floor heating, sauna, whirlpool and solarium and put the cover over the swimmingpool when not in use. Even during the colder season not all electrical heating elements need be on.

Complaints

In case of complaints your contact person is to be notified immediately, so the problem can be rectified as quickly as possible. Contact information can be found on your rental agreement. If you can not reach your contact person, please contact DanCenter on +45 70 13 00 00.

Refuse

In most holiday areas refuse collection is not organised. This means emptying the dustbins is your own responsibility. On parking lots or along the road containers can be found for this purpose.