With the booking confirmation you receive the address of the holiday home you have rented as well as information about where to pick up the key. If there is a local office in the area, the key is to be picked up there, otherwise it is the owner of the house or his representative who hands over the key. When picking up the key you will be asked to present your rental agreement. With the key you will also receive an electricity-envelope on which consumption of electricity as well as eg. heating and telephone during your holiday are to be noted.
When picking up the key you will be asked to put down a deposit, acting as security for the return of the key and the handing back of the house in the same condition as found. The deposit is Euro 150,-, for houses with swimming pools however Euro 300,-, unless otherwise stated in the house description. At the local office's discretion a higher deposit can be asked for.
When opening the door of your holiday home you might have to lift the door knob slightly to be able to unlock the door.
Upon arrival at the house please read all meters and note the readings on your electricity-envelope. This refers to eg electricity, heating and telephone meters. Please remember to read the electricity meter without decimals, i.e. note down only whole kWh. The electricity meter can usually be found on the exterior of the house.
If you wish to calculate an approximation of the total expenses, it is a good idea to note down consumption after the first 24 hours and to multiply the reading with the cost per kwh etc. and with the number of days of your stay. If you wish to save on electricity consumption reduce the use of electrical heating, floor heating, sauna, whirlpool and solarium and put the cover over the swimmingpool when not in use. Even during the colder season not all electrical heating elements need be on.
If there is a local office in your area the staff will be happy to assist you with many useful tips and information with regards to local sights and exciting holiday experiences. You are always welcome to drop in and hear, what's on in your area. Local tourist brochures and similar can also be found at your local office.
If you have rented a house with pool and/or whirlpool you might get a short visit by one of DanCenter's employees during your stay. Once weekly a DanCenter employee or the owner of the house himself carries out a technical and a water quality control. This is done to ensure, that the pool and/or whirlpool in your house can be used optimally. Please follow the bathing instructions which can be found in the house or can be requested at the local office.
In case of complaints DanCenter is to be notified immediately. Do not let minor defects or deficiencies spoil your holiday mood. DanCenter's local office will immediately contact the responsible home owner and inform him of your complaint, so the problem can be rectified as quickly as possible.
Please remember that dustbins are emptied on weekdays, i.e. refuse collection does not coincide with you taking over the house. Therefore dustbins can be totally or partly filled on arrival. We encourage our guests not to fill dustbins entirely and so prevent the next guests from encountering overflowing dustbins.